How to create and maintain a catalog

Android
iOS
Web
To provide your customers easy access to your business’s latest offerings, keep your catalog updated.

Add a product or service to your catalog

  1. Go to WhatsApp Settings > Business Tools > Catalog.
  2. Tap Add new item. Then, tap Add photos and videos.
  3. Tap Photo and video library to upload images from your device or Camera to take new images or videos. You can upload up to 10 images or videos, and the size limit for a video is 50 MB.
    • Note: Video thumbnail images are automatically generated when a video is uploaded and cannot be edited at this time.
  4. Enter a product or service name, along with any optional details like:
    • Price
    • Description
    • Website link
    • Product or service code
  5. Tap Save.
Note: Every image and video uploaded to the catalog is subject to a review, which confirms that the image, video, product, or service meets the WhatsApp Business Messaging Policy.
Once a product or service is approved, it’s automatically added to the catalog. However, if it's rejected, a red exclamation icon will be displayed next to the image.
If you think your item was wrongly rejected, you can appeal the decision:
  1. Tap the rejected item.
  2. Tap Request another review.
  3. Enter your reason for the request.
  4. Tap Continue.
If you reviewed the WhatsApp Business Messaging Policy and your appeal was rejected, send us a reply explaining your request for a third review.

Control which products or services customers can see

Hide catalog items

  1. Go to WhatsApp Settings > Business Tools > Catalog.
  2. Tap a product or service >
    more
    > Edit.
  3. Turn on Hide this item.
  4. Tap Save.
    • Alternatively, swipe left on an item in your Catalog manager. Then, tap Hide > Hide.
Note: Hidden items still appear in your catalog manager with
hide catalog item
over the item image. On the product detail page, a note also indicates when an item is hidden.

Unhide catalog items

  1. Go to WhatsApp Settings > Business Tools > Catalog.
  2. Tap a hidden product or service
    more
    > Edit.
  3. Turn off Hide this item.
  4. Tap Save.
    • Alternatively, swipe left on an item in your catalog manager. Then, tap Unhide > Unhide.

Create and manage collections in your catalog

You can create collections within your catalog to make it easier for customers to find the products and services they’re looking for. Learn more about how to create and manage collections.

Delete a product or service from your catalog

  1. Go to WhatsApp Settings > Business Tools > Catalog.
  2. Swipe left on a product. Then, tap Delete > Delete.
    • Alternatively, select the image of the product or service you want to delete. Then, tap Edit > Delete > Delete.

Related resources

How to create and manage a collection in your catalog

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