About WhatsApp Surveys

WhatsApp values your opinion and provides you with an opportunity to give us feedback. You may occasionally receive an invitation to take a survey. These invitations may arrive via various ways, such as a chat message from the WhatsApp Surveys verified account, or a banner notification. Your choice to participate and your responses to the survey questions won’t affect your account settings. You are always in control and can choose to participate in surveys or not. You can also stop taking a survey at any time.

How are your responses used, secured and protected?

  • Survey responses may be used to understand how you use WhatsApp, your attitudes about WhatsApp or its parent company, Meta, and/or to improve WhatsApp Service.
  • Survey responses are stored in a secure manner. Access to responses is limited to a restricted number of employees and authorized third party service providers.
For more details about how this chat is secured, please visit our article on privacy and security for business messages.

How to know a chat survey is from WhatsApp?

  • The official WhatsApp Surveys chat is marked with the verified badge
    and uses phone numbers +16505361212, +16508638904.
  • If you receive a chat message from an account without the verified badge or from a different phone number than the ones indicated above claiming to be WhatsApp Surveys, it is likely a scam. Please report and block this number. Learn how to block and report contacts in this article.
If you have additional questions and would like to contact WhatsApp, please open WhatsApp Settings > tap or click Help > Contact Us.

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