About multi-device

You can use WhatsApp Business on multiple devices at a time. Any business can:
  • Link up to four devices and one phone to their account.
  • Name their linked devices.
  • See the name of the device that was used to send a message.
Your business messages, media, and calls are end-to-end encrypted. Each linked device connects to WhatsApp independently while maintaining the same level of privacy and security through end-to-end encryption.
Link a device
Android
  1. Tap More Options
    > Linked devices.
  2. Tap LINK A DEVICE > OK.
  3. Point your phone at the screen of the device you want to link and scan the QR code.
iPhone
  1. Go to Settings in the WhatsApp Business app.
  2. Tap Linked Devices > Link a Device.
  3. Unlock your phone if you're on iOS 14 or newer:
    • Use Touch ID or Face ID to unlock.
    • If you don't have biometric authentication enabled, you'll be prompted to enter the pin you use to unlock your phone.
  4. Point your phone at the screen of the device you want to link and scan the QR code.
Business Tip: Linking multiple devices to your business account enables more of your employees to respond to customer messages from anywhere, which can be especially helpful when you’re running an ad campaign or promotion.
Name a linked device
Android
  1. Tap More Options
    > Linked devices.
  2. Tap on a linked device.
  3. Tap on the Device name field to edit the device name.
iPhone
  1. Go to Settings in the WhatsApp Business app.
  2. Tap Linked Devices.
  3. Tap on a linked device.
  4. Tap on the Device name field to edit the device name.
Note: You can also see device information such as the type of device, the location, and the last time the device was active.
See which device was used to send a message
Android
  1. Open a chat.
  2. Hold a message > tap Info
    .
  3. See which device was used to send the message.
iPhone
  1. Open a chat.
  2. Hold a message > tap More....
  3. See which device was used to send the message.
Note:
  • Your phone won’t need to stay online to use WhatsApp Business on linked devices, but if you don’t use your phone for over 14 days, your linked devices will become disconnected.
  • You’ll still need to register your WhatsApp Business account and link new devices with your phone.
Unsupported features
These features aren't currently supported:
  • Clearing or deleting chats on linked devices if your primary device is an iPhone.
  • Messaging or calling someone who is using a very old version of WhatsApp on their phone.
  • Using tablets.
  • Viewing live location on linked devices.
  • Creating and viewing broadcast lists on linked devices.
Was this helpful?
Yes
No