How to download the WhatsApp Business app

Android
iOS
Note: The information in this article is intended for businesses using the WhatsApp Business app. Businesses seeking an enhanced business messaging experience should consider using the WhatsApp Business Platform. To learn more about the different business messaging solutions that WhatsApp offers, view this article.
The WhatsApp Business app is a free-to-download app for small businesses.
Before downloading the app, please be aware of the following:
  • If you have an existing WhatsApp Messenger account, you can easily migrate your account, including chat history and media, to a new WhatsApp Business account.
  • If you decide to stop using the WhatsApp Business app, you can transfer your account and chat history back to WhatsApp Messenger.
  • You can use WhatsApp Business and WhatsApp Messenger simultaneously, but the accounts must be linked to different phone numbers. It's not possible to have one phone number linked to both apps at the same time.

Get started

  1. Download the WhatsApp Business app from the Google Play Store.
  2. Open the WhatsApp Business app.
  3. Review the WhatsApp Business Terms of Service. To accept, tap Agree and continue.
  4. Verify your phone number.
WhatsApp will search for any backups associated with your phone number. If it finds one, you may be able to restore your chat history.
If you're new to the WhatsApp Business app or if you're unable to restore a backup, the WhatsApp Business app will guide you through the process of creating a business profile.

Create a business profile

  1. Enter a business name. Tap Next.
  2. Select up to three business categories. You can choose from among the suggested categories, or tap + See more categories to explore other options. Tap Next.
    • Note: It is not possible to create a custom business category.
  3. Add your business hours. Tap Next.
  4. Add a profile photo. Tap Next, or tap Skip to do this later.
  5. Enter a business address and a link to your business's website to help customers find you. Tap Next, or tap Skip to do this later.
  6. Enter a business description to tell potential customers about your business. Tap Next, or tap Skip to do this later.
  7. When you're finished, tap Done.
Create a business description with the help of Meta AI
To use Meta AI to help you refine your business description:
  1. Enter a draft of your business description.
  2. Tap
    Refine with Meta AI.
Meta AI will generate a list of potential business descriptions.
Select your favorite and tap Next, or tap
Generate new descriptions to explore other options. You can always edit a business description generated by Meta AI.

Finish up

  1. Tap Create a passkey to make logging in easy and secure, or tap Skip to do this later.
  2. Tap Add email to add an email address to help you access your account, or tap Skip to do this later.

Next steps

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