Can't see or hear notifications

Issues with notifications can be resolved by trying the steps below.
Internet connection issues
Check if you have an internet connection by opening a browser and going to a website. If that doesn’t work, try these connection troubleshooting steps.
Notifications are turned off or silenced
When WhatsApp notifications are turned off within your phone’s settings, incoming WhatsApp notifications are silenced.
Turn on WhatsApp notifications in your phone’s settings:
  1. Go to your phone’s Settings > Notifications > App notifications.
  2. Scroll down and tap WhatsApp. Turn on notifications.
Turn on notifications in WhatsApp:
  1. Tap
    more options
    > Settings > Notifications.
  2. Turn on the notifications you’d like to receive.
Background data restricted
  1. Tap your phone's Settings > Apps > WhatsApp > Mobile data and Wi-Fi.
  2. Turn Background data off and on.
Do not disturb is turned on
Make sure Do not disturb is turned off. Go to your phone's Settings > Sound and vibration > Do not disturb > Off.
Restart your device
Turn your device off and back on.

  • Your phone’s settings override WhatsApp settings. Check your phone’s settings if you aren’t receiving notifications.
  • If you've tried the troubleshooting options above and still aren’t receiving notifications, we recommend you contact your phone’s manufacturer for further assistance.
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