How to use broadcast lists on the WhatsApp Business app

Android
iOS
Broadcast lists are saved lists of contacts that allow you to message many of your customers at once. This message will be sent to all customers on the list, as long as they have your number saved in their phones’ address book. If any of your customers reply to your message, their reply will appear as a normal message in your Chats screen. It won't be sent to other customers on your broadcast list.

Create a broadcast list

  1. Tap Chats >
    more options
    > New Broadcast.
  2. Search for or select the contacts you want to add.
  3. Tap
    check mark
    .

Create a broadcast list using labels

  1. Tap
    more options
    > Labels.
  2. Tap the label you want to create a broadcast list for.
  3. Tap
    more options
    > Message customers.
  4. Tap
    check mark
    to draft and send your message.
Note: Only contacts who’ve added your number to their phone's address book will receive your broadcast message. If your contact isn’t receiving your broadcast messages, check to make sure they’ve added you to their address book. Broadcast lists are a one-to-many communication. If you want your recipients to participate in a group conversation, you'll need to create a group chat instead.
If you're trying to reach customers who haven't added you to their contacts, consider converting your broadcast list into a marketing message. See how you can do it in the video below.

Edit a broadcast list

  1. Open your broadcast list.
  2. Tap
    more options
    > Broadcast list info.
  3. In the broadcast list info screen you can:
    • Change the name of your broadcast list: Tap
      more options
      > Change broadcast list name.
    • Add customers to your broadcast list: Tap
      add contact
      Edit recipients > search for or select the customers you want to add.
    • Remove customers from your broadcast list: Tap
      add contact
      Edit recipients > tap customers you want to remove > tap
      check mark
      .

Delete a broadcast list

  1. Tap and hold the broadcast list you want to delete.
  2. Tap
    delete
    > Delete.
    • Note: Tap the checkbox for Delete media in this chat if you want to delete all media sent over a broadcast list.
Alternatively, open the broadcast list you want to delete, then tap
more options
> Broadcast list info > Delete broadcast list > Delete.

Related resources

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