How to place an order using cart
When you are visiting a business’ catalog on WhatsApp, use the Message Business button to start a conversation or use the Add to Cart button to place an order for the product that you’re viewing.
Adding products to cart
- Open WhatsApp.
- Open your chat or business profile of the business you’d like to order from.
- Tap on the shopping buttonnext to the business name to access their catalog.
- Browse through the products.
- Tap next to an item to add the item to your cart. You can also tap an item to open the product detail page. Tap Add to Cart.
- Tap orto adjust the quantity of that item in your cart.
You can also tap Message Business to ask about the product. To ask about multiple items, add all of them to your cart and send your inquiry in a single message. An order isn't final until confirmed by the seller.
Editing your cart
- Tap the View Cart or to see the products added to your cart.
- Tap Add more to navigate back to the catalog to add more products.
- Tap orto adjust the quantity of specific items in your cart.
Placing an order
- Once you’ve updated your cart, tap Send to Business button to send your cart to the seller.
- Once sent, you can see your order details by tapping the View cart button in your chat window with the seller.