About chatting with businesses that use AI from Meta for business messaging

Note:
  • This feature may not be available to you yet.
  • Messages generated by AI from Meta may not be accurate or appropriate.
Businesses on WhatsApp may use AI from Meta to provide you with faster customer assistance and customized experiences using AI-generated messages.
If a business or third-party developer chooses to use AI services provided by Meta, you'll have an opportunity to review how your messages will be used and decide if you want to message that business or developer. You can always stop chatting, or choose not to chat, with businesses that have enabled AI from Meta.

How to identify chats with AI

When you agree to receive AI-generated messages from businesses on WhatsApp using AI from Meta:
  • Chats with businesses that have enabled AI from Meta feature a subtitle with the message: Uses AI from Meta
    ai sparkle dust
    .
  • Messages created and sent by businesses using AI from Meta feature the marking: AI
    ai sparkle dust
    .
In addition:
  • The first time you receive an AI-generated message from a business that uses AI from Meta, the following message will appear in your chat with that business letting you know you're chatting with AI: AI from Meta receives chats and generates messages for this business.
  • If a business has enabled AI from Meta, its business profile will feature the marking
    ai sparkle dust
    AI from Meta along with the message: AI from Meta receives chats and generates messages for this business.
At any time while interacting with a business using AI from Meta, you can ask to stop receiving AI-generated messages from AI from Meta. If you ask to stop receiving AI-generated messages from Meta or if AI from Meta cannot assist you at any point, it will attempt to connect you with the business for additional support.

When you chat with a business using AI from Meta on WhatsApp, WhatsApp's parent company Meta may use the messages from those conversations to help improve the quality of its AI. When this happens we will let you know by highlighting Uses AI from Meta under the business name.
Since these AI chats are a Meta service, you'll need to approach Meta to request data access or deletion.
You can download or ask Meta to delete its copy of your messages and information about you and the AI chat by using chat-based commands.
  • To download your messages and information about you and the AI chat, type and send the following command in a chat with the respective AI: /download-ai-info.
  • To delete your messages and information about you and the AI chat, type and send the following command in a chat with the respective AI: /reset-ai.
Learn more about these options in this article.
Users who want to access or delete information that businesses have collected about them should contact the business for more information.

When you message a business that uses AI from Meta, AI from Meta generates responses based on information that Meta has already received from the business and your messages. If a response is not accurate or appropriate, you can provide feedback about the message to help Meta improve the quality of its AI. To learn how to provide feedback about a message created by AI from Meta, view this article.
Note: As always, your personal messages and calls remain end-to-end encrypted, meaning not even WhatsApp or Meta can see or listen to them. Learn more in this article.

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