About chatting with businesses that use AI from Meta for business messaging

Note:
  • This feature may not be available to you yet.
  • Messages generated by AI from Meta may not be accurate or appropriate.
Businesses on WhatsApp may use AI from Meta to provide you with faster customer assistance and customized experiences using AI-generated messages.

How to identify chats with AI

Some businesses use AI from Meta so they can respond to customers more quickly. When you chat with a business that uses AI from Meta:
  • This message will appear in your chat with the business: AI from Meta receives chats to improve AI quality and generate messages for this business.
  • Messages in your chat that are created by AI from Meta will feature the marking: AI
    ai sparkle dust
    .

Your privacy is our priority

  • Chats with businesses that have enabled AI from Meta feature this icon
    double chevron
    in the chat thread or on the business profile.
  • When you see this icon
    double chevron
    in the chat thread or on the business profile, it means Meta may receive message content to improve AI quality.
You are in control of the conversation. If a business chooses to use AI services provided by Meta, you'll have an opportunity to review how your messages will be used and decide if you want to message that business. You can stop chatting with the business or block them at any time. To learn about controls you have when messaging businesses, view this article.
At any time while interacting with a business using AI from Meta, you can ask to stop receiving AI-generated messages from AI from Meta. If you ask to stop receiving AI-generated messages from Meta or if AI from Meta cannot assist you at any point, it will attempt to connect you with the business for additional support. Learn about controls you have when messaging businesses.
Since these AI chats are a Meta service, you'll need to approach Meta to request data access or deletion.
You can download or ask Meta to delete its copy of your messages and information about you and the AI chat by using chat-based commands. If you delete either the chat or your WhatsApp account, or if Meta has deleted the information because the business no longer uses AI from Meta, you will not be able to download this information.
  • To download your messages and information about you and the AI chat, type and send the following command in a chat with the respective AI: /download-ai-info.
  • To delete your messages and information about you and the AI chat, type and send the following command in a chat with the respective AI: /reset-ai.
Learn more about these options in this article.
Users who want to access or delete information that businesses have collected about them should contact the business for more information.
When you message a business that uses AI from Meta, AI from Meta generates responses based on information that Meta has already received from the business and your messages. If a response is not accurate or appropriate, you can provide feedback about the message to help Meta improve the quality of its AI. To learn how to provide feedback about a message created by AI from Meta, view this article.
Note: As always, your personal messages and calls remain end-to-end encrypted, meaning not even WhatsApp or Meta can see or listen to them. Learn more in this article.

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