How to restore your chat history

Web and Desktop
To restore your chat history, including your group chats, first make sure you have an existing iCloud backup. Learn how to create one here.
To restore your chat history:
  1. Uninstall and reinstall WhatsApp.
  2. Verify your phone number and Apple ID.
  3. Tap Restore Chat History.
For additional security, you may be prompted to verify your identity to restore your chats. You can do this by receiving a code by text or a call if you haven’t enabled two-step verification or end-to-end encrypted backups. Learn how to turn on two-step verification here and enable end-to-end encrypted backups here.
  • Unfortunately, we can't help restore your backup because your chat history isn’t stored on our servers.
  • There must be enough free space on both your iCloud and iPhone to restore your chat history. A partial backup can occur if your iPhone does not have enough storage. If you are unable to restore a backup completely, first make sure your device has enough storage, then delete the app and try to restore your backup again.
  • The phone number used for backing up and the one used for restoring must be the same.
  • Videos will only be restored if you toggled on Include videos before creating your latest backup.
  • Backups include messages and media sent and received in communities. They also include updates shared over WhatsApp Channels, but they do not include media unless you are the channel admin.
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