Can’t download or update WhatsApp

If you can’t download or update WhatsApp from the Google Play Store, it's probably due to one of the following error codes:
  • "There's insufficient space on the device"
  • "This app is incompatible with your Android Device"
  • "This item isn't available in your country"
  • Other error codes
Learn more about each of these below.
There's insufficient space on the device
If you're unable to install WhatsApp due to insufficient space on your device, try to clear Google Play Store's cache and data:
  1. Go to your device's Settings, then tap Apps & notifications > Google Play Store > App info > Storage > CLEAR CACHE.
  2. Tap CLEAR DATA > OK.
  3. Restart your device, then try installing WhatsApp again.
If you're still unable to install WhatsApp, try the following:
  • Delete data and apps you no longer use.
  • Move data and apps to your external SD card.
  • Clear cached data by opening your phone's Settings > Apps & Notifications > WhatsApp > Storage & cache > Clear cache > Clear storage.
A minimum of 1 GB of free space is recommended when installing or updating apps.
Note: If you delete your WhatsApp photos, voice messages, or videos, you can’t see or listen to them anymore.
This app is incompatible with your Android Device
Read about supported Android devices in this article.
This item isn’t available in your country
If you see an error that the app isn’t available in your country, or if the Google Play Help troubleshooting tips don't resolve your issue, visit this page to download WhatsApp as an APK file and update the app. When opening the APK file, you'll need to tap SETTINGS > Allow from this source.
Other error codes
For error codes: 413, 481, 491, 492, 505, 907, 910, 921, 927, 941 and DF-DLA-15
  1. Remove your Google account by going to your device's Settings. Then tap Users & accounts.
  2. Select your Google account and tap REMOVE ACCOUNT > REMOVE ACCOUNT.
  3. Restart your device or turn it off and on.
  4. Re-add your Google account by going to your device's Settings. Then tap Users & accounts > Add account > Google.
  5. Log in to your Google account.
  6. Clear Google Play Store's cache by going to your device's Settings. Then tap Apps & notifications > App info > Google Play Store > Storage > CLEAR CACHE.
  7. Clear Google Play Store's data by tapping CLEAR DATA > OK.
  8. Try downloading WhatsApp again.
For error codes: 101, 498 and 919
Please follow the instructions in the section "There's insufficient space on the device" and try installing WhatsApp again.
For error codes: 403, 495, 504, 911, 920, 923, RPC errors, invalid package file, installation or download unsuccessful errors
  1. Follow the instructions in the section "There's insufficient space on the device" to make sure you have enough space on your device.
  2. Tap here to download WhatsApp as an APK file.
  3. Tap DOWNLOAD NOW.
  4. Open the APK file to initiate the installation.
    • Note: When opening the APK file, you'll need to tap SETTINGS > Allow from this source.
For error code: 490
  1. If you're using cellular data, please try to download WhatsApp on Wi-Fi only.
  2. If that doesn't work, try the following:
    • Go to your device's Settings > Apps or Apps & notifications > Google Play Store > Data usage > Turn on Background data.
    • Go to your device's Settings > Apps or Apps & notifications > Download Manager > Data usage > Background Data > Turn on Background data.
  3. If the above tips don't work, try clearing Google Play Store's cache by going to your device's Settings. Then tap Apps & notifications > App info > Google Play Store > Storage > Clear cache.
  4. Clear Google Play Store's data by tapping Clear storage > OK.
  5. Try downloading WhatsApp again.
If your issue isn't listed above, please check Google Play Help for specific troubleshooting steps.
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