Can't use desktop calling

Web and Desktop
Windows
If you’re having trouble making or receiving desktop calls:
  • Ensure your computer and phone are connected to the internet and you have a strong internet connection.
  • Update WhatsApp to the latest version available.
  • Ensure that your device supports desktop calling. Desktop calling is available on Windows 10 64-bit version 1903 and newer and macOS 10.13 and newer.
  • Make sure you have a microphone, camera, and speakers.
  • Troubleshoot your microphone and speakers through your computer’s sound settings.
  • Use a headset for the best audio. Using a separate external microphone and speaker devices might cause echo.
  • Make sure your camera is available.
  • Ensure you’ve granted permission for WhatsApp to access your microphone and camera.
Note:
  • Group calls aren’t supported on WhatsApp Desktop at this time.
  • Virtual audio and video devices aren’t supported.
Related resources:
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