How to share products or services with customers

Web
Android
iOS
You can share your products or services with new and existing customers by sharing your catalog.
Business Tip: Business owners can proactively share products or services with their customers to drive business interactions.
Note: Catalog links created in an individual or group chat are auto-generated and can't be customized.

Share your catalog in an individual or group chat

  1. Open a chat in the WhatsApp Business app.
  2. Tap
    add
    >
    shopping
    > Send catalog.
  3. Tap
    send
    to send the catalog link.
Note: Catalog links created in an individual or group chat are auto-generated and can't be customized.

Share your products or services in an individual or group chat

  1. Open a chat in the WhatsApp Business app.
  2. Tap
    add
    >
    shopping
    .
  3. Tap the product or service you want to share.
    • Note: You can tap multiple items.
  4. Tap Send.
Note: Item links created in an individual or group chat are auto-generated and can't be customized.

Share your catalog through Catalog Manager

  1. Go to Settings, then tap Business tools > Catalog to open Catalog Manager.
  2. Tap
    more
    select one of the following:
    • Tap Forward, to forward a catalog link by using the WhatsApp Business app. Tap the contact you'd like to share the catalog link with. Tap Next > Send. You can customize the message before tapping Send.
    • Tap Share to my status to share the catalog link in your status in WhatsApp.
    • Tap Share, to send the catalog link using email or other third-party messaging apps.
Alternatively, you can:
  1. Go to Settings, then tap Business tools > Catalog to open Catalog Manager.
    • Tap Share link to send the catalog link using email or other third-party messaging apps.
    • Tap Share link > Copy to copy the link and paste it into another app.

Share an individual product or service through Catalog Manager

  1. Go to Settings > Business tools > Catalog to open Catalog Manager.
  2. Tap the product or service you want to share.
  3. Tap
    more
    select one of the following:
    • Tap Forward to forward the link within WhatsApp. Tap the contact you'd like to share the catalog link with, then tap Send.
    • Tap Share to my status to share the item link in your status in WhatsApp.
    • Tap Share to send the item link using email or other third-party messaging apps.
    • Tap Share > Copy to copy the link for pasting into another app.
Alternatively, you can:
  1. Go to Settings > Business tools > Catalog to open Catalog Manager.
  2. Tap the product or service you want to share.
  3. Tap Share link to send the catalog link using email or other third-party messaging apps.
  4. Tap Share link > Copy to copy the link for pasting into another app.

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