How to share products or services with customers

Web
Android
iOS
You can share your products or services with new and existing customers by sharing your catalog.
Business Tip: Business owners can proactively share products or services with their customers to drive business interactions.

Share your catalog in an individual chat or group chat

  1. Open a chat in the WhatsApp Business app.
  2. Tap
    add
    >
    shopping
    > Send Catalog.
  3. Tap
    send
    to send the catalog link.
Note: Catalog links created in an individual or group chat are auto-generated and can't be customized.

Share your products or services in an individual chat or group chat

  1. Open a chat in the WhatsApp Business app.
  2. Tap
    add
    >
    shopping
    .
  3. Tap the product or service you want to share. Note: You can tap multiple items.
  4. Tap Send.
Note: Item links created in an individual or group chat are auto-generated and can't be customized.

Share your catalog through Catalog Manager

  1. Go to WhatsApp Settings > Business Tools > Catalog to open Catalog Manager.
  2. From Catalog Manager, select one of the following:
    • Tap
      more
      > Forward, to forward a catalog link by using the WhatsApp Business app. Tap the contact you'd like to share the catalog link with. Tap Next > Send. Note: You can customize the message before tapping Send.
    • Tap
      more
      > Share, to send the catalog link using email or other third-party messaging apps.
    • Tap
      more
      > Copy to copy the catalog link and paste it into another app.

More ways to share an item in your catalog

  1. Go to WhatsApp Settings > Business Tools > Catalog to open Catalog Manager.
  2. Tap Share link to send the catalog link using email or other third-party messaging apps. You can also tap Copy to copy the link and paste it into another app.
Note: Catalog links created in the Catalog Manager are auto-generated and can't be customized.

Share an individual product or service through Catalog Manager

  1. Go to WhatsApp Settings > Business Tools > Catalog to open Catalog Manager.
  2. Tap the product or service you want to share.
  3. Select one of the following:
    • Tap
      more
      > Forward, to forward the item using the WhatsApp Business app. Tap the contact you'd like to share the catalog link with, then tap Send.
    • Tap
      more
      > Share, to send the item link using email or other third-party messaging apps.
    • Tap
      more
      > Share > Copy to copy the item link and paste it into another app.

More ways to share an item in your catalog

  1. Go to WhatsApp Settings > Business Tools > Catalog to open Catalog Manager.
  2. Tap Share link to send the catalog link using email or other third-party messaging apps. You can also tap Copy to copy the link and paste it into another app.
Note: Catalog links created in the Catalog Manager are auto-generated and can't be customized.

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