How to share products or services with customers

Web and Desktop
Android
iPhone
You can share your products or services with new and existing customers by sharing your catalog.
Business Tip: Business owners can proactively share products or services with their customers to drive business interactions.
Share your catalog in an individual chat or group chat
  1. Open a chat in the WhatsApp Business app.
  2. Tap
    in the text field. Then, tap catalog.
  3. Tap Send catalog >
    .
Share products or services in an individual chat or group chat
  1. Open a chat in the WhatsApp Business app.
  2. Tap
    next to the text field. Then, tap Catalog.
  3. Select the product or service you wish to share.
  4. Tap
    .
Share the entire catalog through Catalog Manager
  1. Open the WhatsApp Business app.
  2. Tap More options
    > Business tools > Catalog.
  3. From the Catalog Manager you can share your catalog by one tapping of the following options:
    • Share Link
      which lets you tap:
      • to forward the catalog link via WhatsApp Business app.
        You can either search for a contact or select names from the list of Frequently contacted people.
      • to copy the catalog link so you can paste it into another app.
      • to share the catalog using email or other third-party messaging apps.
        You can also share the catalog link via email or a third-party messaging app by tapping
        .
    • Tap More options
      > Share, which lets you tap:
      • to forward the catalog link via WhatsApp Business app.
        You can either search for a contact or select names from the list of Frequently contacted people.
      • to copy the catalog link so you can paste it into another app.
      • to share the catalog link using email or other third-party messaging apps.
        You can also share the catalog link via email or a third-party messaging app by tapping
        .
Share an individual product or service through Catalog Manager
  1. Open the WhatsApp Business app.
  2. Tap More options
    > Business tools > Catalog.
  3. Select the product or service in the Catalog Manager that you wish to share.
  4. Share the item with your contacts or potential buyers by one tapping of the following options:
    • Share Link
      , which lets you tap:
      • to forward the item link via WhatsApp Business app.
        You can either search for a contact or select names from the list of Frequently contacted people.
      • to copy the item link so you can paste it into another app.
      • to share the item link using email or other third-party messaging apps.
        You can also share the item link via email or a third-party messaging app by tapping
        .
    • Tap More options
      > Share, which lets you tap:
      • to forward the item link via WhatsApp Business app.
        You can either search for a contact or select names from the list of Frequently contacted people.
      • to copy the item link so you can paste it into another app.
      • to share the item link using email or other third-party messaging apps.
        You can also share the item link via email or a third-party messaging app by tapping
        .
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