How to view cart as a customer

As a WhatsApp Business user, once you create a catalog, customers can add items from your catalog to their cart and send it to you as a message.
Note: If you are using multiple devices on your account, items in your cart will not sync across all devices.
View cart as customer
If you want to experience the cart like a customer might:
  1. On Android, tap More options
    more options
    . On iPhone, tap Settings.
  2. Then, tap Business tools > Catalog.
  3. Tap Add item
    add item
    next to an item to add the item to your cart. You can also tap an item to open the product detail page. Then, tap Add to cart.
    • Tap Add item
      add item
      or Remove item
      remove item
      to adjust the quantity of an item in your cart.
  4. To add more items, tap Back
    back
    or
    back
    to repeat the previous step for any other desired items.
  5. Tap VIEW CART or the Cart icon (
    open cart
    or
    open cart
    ). You can also tap the Cart icon in your message with the business to view your cart.
  6. Tap PLACE ORDER.
You can use the new chat window to customize your responses for your customers. To return to your catalog from this new chat window, tap the shopping button (
shopping
or
shopping
).
Related resources:
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