About account bans
If your account is banned, you'll see the following message when you open WhatsApp: "This account is not allowed to use WhatsApp."
We ban accounts if we believe the account activity violates our Terms of Service, for example if it involves spam, scams or if it puts WhatsApp users’ safety at risk. We recommend carefully reviewing the "Acceptable Use of Our Services” section of our Terms of Service to learn more about the appropriate uses of WhatsApp and the activities that violate our Terms of Service.
Learn how to use WhatsApp responsibly in this article.
How to request review
If you think your account was banned by mistake, tap Request a review in the app and we'll look into your case. We'll get back to you as soon as we complete our review. We only review one phone number per appeal.
You can check the status of your request by opening WhatsApp. Please keep in mind that submitting more than one request doesn’t expedite the review process. Once your account is reviewed and a decision is made by our team, you’ll receive a notification from WhatsApp.
