How to create and manage a collection in your catalog

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Creating collections of items in your catalog makes it easier for your customers to find the products and services they’re looking for.
Create a collection
Before you create a collection, you have to add items to your catalog. You can learn more about how to add items to your catalog here. Once you’ve done that, you can create collections to organize your catalog items.
  1. Open the WhatsApp Business app.
  2. Go to the Chats tab.
  3. Tap More options
    > Business tools > Catalog.
  4. Tap More options
    > Collections > Add new collection.
  5. Enter a name for your collection.
  6. Tap NEXT.
  7. Select the catalog items that you’d like to include in this collection.
  8. Tap DONE.
Your collection will be reviewed by our team. This process should take no more than 24 hours. Once it’s approved, your customers will see it on your catalog.
Reorder the list of collections
  1. From the Chats tab, tap More options
    > Business tools > Catalog.
  2. Tap More options
    > Collections.
  3. Tap More options
    > Reorder.
  4. Tap and hold
    . Then, drag the collection to a new place in the list. Repeat this step with any collections you want to reorder.
  5. Tap SAVE.
Manage a collection
You can edit your collection details from the Collections menu to ensure that your collection is always up to date.
To get to the Collections menu, tap More options
> Business tools > Catalog. Then, tap More options
> Collections.
Add or remove items in a collection
  1. From the Collections menu, tap the collection you’d like to update.
  2. Tap Edit
    .
  3. Select or unselect the catalog items you’d like to add or remove from the collection.
  4. Tap DONE.
Reorder items in a collection
  1. From the Collections menu, tap the collection with the items you’d like to reorder.
  2. Tap More options
    > Reorder.
  3. Tap and hold
    . Then, drag the item to a new place in the item list. Repeat this step with any items you want to reorder.
  4. Tap SAVE.
Rename a collection
  1. From the Collections menu, tap the collection you’d like to rename.
  2. Tap More options
    > Rename.
  3. Enter the new name for the collection.
  4. Tap SAVE.
Delete a collection
  1. From the Collections menu, tap and hold the collection you’d like to delete.
  2. Tap Delete
    > DELETE.
Note: WhatsApp reviews any new or updated collections before they become available to customers to confirm they meet the WhatsApp Commerce Policy. This process should take no more than 24 hours.
Related resources:
About catalog
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