How to shop while chatting with businesses

Some businesses share lists containing a selection of up to 30 items in their catalog that match requests when chatting with customers. This can make it easier to find the desired item.
Shopping while chatting with businesses
  1. Open WhatsApp.
  2. Go to the Chats tab > tap a chat with a business.
  3. You can tap the shopping button icon (
    or
    ) next to the business name to access their entire catalog or send a message to let the business know what item you’re looking for.
    1. Enter your message in the chat. Tap SEND
      .
    2. If the business uses lists, they can share a list of possible matches. Tap the list.
  4. From the catalog or list, tap
    next to an item to add the item to your cart. You can also tap an item to open the product detail page. Then, tap ADD TO CART.
    • Tap
      or
      to adjust the quantity of an item in your cart.
  5. Tap VIEW CART or the Cart icon (
    or
    ).
  6. Tap Add a message if you’d like to send a note with your cart. Then, tap SEND TO BUSINESS
    .
Once the business has your cart order, they’ll discuss your payment options.
Related resources
About shopping on WhatsApp
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