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About multi-agent
Android
iOS
Android
iOS
Note: The premium version of this feature may not be available to you yet.
With multi-agent, you and your team can handle large numbers of customer inquiries more quickly.
| Without multi-agent | With multi-agent |
|---|---|
| Connect up to four devices to your account | Connect up to 10 devices to your account |
| Name your linked devices | Name your linked devices |
| Assign chats to agents | |
| See which device or agent sent a message |
The maximum number of devices you can assign to your business account is determined by your Meta Verified subscription package. Learn more about subscription packages here.
Note: If you cancel your subscription or your Meta Verified benefits change, only your four most recently active devices will remain linked.
Business Tip: Linking multiple devices to your business account can be especially helpful when you’re running an ad campaign or promotion that leads customers to message you on WhatsApp.
Note: If you cancel your subscription or your Meta Verified benefits change, only your four most recently active devices will remain linked.
Link and name a device
- Open the WhatsApp Business app on your primary phone.
- Tap Tools > Meta Verified > Linked devices.
- If you have devices already linked, you’ll see them listed. Tap Link device.
- Point your primary phone at the screen of the device you want to link and scan the QR code.
- Enter a device name. You can use the name of the agent who is using the device. You can change the name anytime.
Note: You can also see device information such as the type of device, the location, and the last time the device was active.
Claim or assign chats to agents
- In the Chats tab, tap and hold a chat that you would like to assign.
- Tap any other chats you would like to assign.
- Tap > Assign chat.
- Select yourself or another agent > tap Save.
You can also tap 
in the Chats tab and filter by Assigned to you to see which chats you’re responsible for.
See which agent sent a message
- Open a chat.
- Tap and hold a message > tap .
- See which agent sent the message and what device was used.
Note:
- Customers won’t be able to see which agent or which device a message was sent from. They also won’t be able to see who their chat was assigned to.
- Your phone won’t need to stay online to use WhatsApp Business on linked devices, but if you don’t use your primary device for over 14 days, your linked devices will become disconnected.
- You’ll still need to register your WhatsApp Business account and link new devices with your primary phone.
- You can receive calls on linked devices depending on the number of devices linked to your account:
- Accounts with no more than 4 linked devices will receive calls on all devices
- Accounts with more than 4 linked devices will only receive calls on the primary device
Unsupported features
These features aren't currently supported:
- Messaging or calling someone who is using a very old version of WhatsApp on their phone.
- Using tablets.
- Viewing live location on linked devices.
- Creating and viewing broadcast lists on linked devices.
- Using add status on linked companion phones.
