About multi-agent

Note: This feature may not be available in your area yet.
WhatsApp Business Premium tools are optional paid features that help you run your business even more efficiently and attract more customers. A single monthly subscription gives you access to available Premium tools. By subscribing, you and your team can handle large numbers of customer inquiries more quickly.
Without PremiumWith Premium
Connect up to four devices to your accountConnect up to 10 devices to your account
Name your linked devicesName your linked devices
Assign chats to agents
See which device or agent sent a message
Business Tip: Linking multiple devices to your business account can be especially helpful when you’re running an ad campaign or promotion that leads customers to message you on WhatsApp.
Link and name a device
  1. Open the WhatsApp Business app on your primary phone.
  2. Tap More options
    > Linked devices.
  3. Tap Link a device.
  4. Point your primary phone at the screen of the device you want to link and scan the QR code.
  5. Enter a device name. You can use the name of the agent who is using the device. You can change the name anytime.
Note: You can also see device information such as the type of device, the location, and the last time the device was active.
Claim a chat or assign a chat to an agent
Claim or assign a single chat
  1. Open a chat.
  2. Tap
    > Assign chat.
  3. Select yourself or another agent > tap SAVE.
Claim or assign multiple chats
  1. In the Chats tab, tap and hold a chat that you would like to assign.
  2. Tap the other chats you would like to assign.
  3. Tap
    > Assign chat.
  4. Select yourself or another agent > tap SAVE.
You can also tap
in the CHATS tab and filter by Assigned to you to see which chats you’re responsible for.
See which agent sent a message
  1. Open a chat.
  2. Tap and hold a message > tap
  3. See which agent sent the message and what device was used.
  • Customers won’t be able to see which agent or which device a message was sent from. They also won’t be able to see who their chat was assigned to.
  • Your phone won’t need to stay online to use WhatsApp Business on linked devices, but if you don’t use your phone for over 14 days, your linked devices will become disconnected.
  • You’ll still need to register your WhatsApp Business account and link new devices with your primary phone.
Unsupported features
These features aren't currently supported:
  • Messaging or calling someone who is using a very old version of WhatsApp on their phone.
  • Using tablets.
  • Viewing live location on linked devices.
  • Creating and viewing broadcast lists on linked devices.
  • Using add status on linked companion phones.
Related resources:
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