Can't save quick reply

If you can't save your quick reply, check to make sure it follows all of the following formatting rules.
  • The maximum number of stored quick replies allowed is 50.
  • The maximum length of a quick reply shortcut is 25 characters.
  • Shortcuts can’t include spaces.
  • All shortcuts must begin with a forward slash /.
  • The maximum number of keywords allowed per quick reply is three.
  • Keywords may not contain spaces or any non-alphabetic, non-numeric characters.
  • The maximum length of a single keyword is 15 characters.
Related resources:
How to use quick replies: Android | iPhone
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