About refunds for Meta Verified for Business on WhatsApp

Android
iOS

Refund eligibility

The following details are for businesses who want to verify their account on WhatsApp. If you want to verify your account on more than one app, like Facebook or Instagram, learn how to sign up for Meta Verified on the Meta Business Suite here.

What can be refunded

Refunds for Meta Verified business subscriptions are available if:
  • You didn't complete the verification process.
  • We weren't able to verify your business.

What can't be refunded

  • Canceling after verification completes. If you cancel your subscription after successfully completing the verification process, Meta won’t provide a refund for your current billing cycle. You’ll continue having access to Meta Verified support and benefits until the end of your current billing cycle.
  • Canceling during your billing cycle. If you cancel your subscription during your current billing cycle, you won’t be eligible for a partial refund. You’ll continue having access to Meta Verified support and benefits until your subscription ends.

Refund requests

All refund requests are subject to approval, depending on your payment method and payment provider's refund terms. Meta Verified refunds are returned to the original payment method used to purchase the subscription.
If you purchased your subscription on Meta Business Suite, your refund will be processed automatically. If you purchased your subscription through the Google Play Store, your refund will be processed automatically.
Note: If your account violates our Meta Verified for Business Terms of Service, WhatsApp Business Terms of Service, or Business Messaging Policy, your subscription will be canceled and a refund will be unavailable.

Related resources

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