How to use labels

Android
iOS
Labels help you organize and quickly find your chats. You can create labels with different colors or names and add them to an entire chat.
Business Tip: Marketing messages let you share promotions, reminders, and more with all the customers in a label at once.

Create labels

  1. Tap Chats >
    more options
    > Label chat.
  2. Enter label name > tap
    > tap Save.
Note: You can create up to 20 labels.

Apply labels to a chat

  1. Tap and hold the chat > tap
    label
    .
  2. Select desired labels > tap Save.
Note: If multiple labels are applied to a chat, labels will appear stacked.

Find labeled content

  1. Tap Chats >
    more options
    > Label chat.
  2. Tap a label.
From the Chats screen, you can also tap on a customer's profile photo or group icon to see all associated labels.

Manage labels

Tap CHATS >
more options
> Labels. Tap the label you want to manage. You can make the following changes:
  • Edit a label: tap the label >
    more options
    > Edit label.
  • Change the color of a label: tap the label >
    more options
    > Choose color.
  • Delete a label: tap the label >
    more options
    > Delete label > Yes.
  • Create new broadcast: tap the label >
    more options
    > Message customers. Tap
    check mark
    to draft and send your message.
    • Note: Broadcast messages created using labels can't be sent to groups. Only individual customers will receive a broadcast message created using labels.

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