How to use labels

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Labels can help you and your business organize and quickly find your chats. You can create labels with different colors or names, and add them to an entire chat.

Create labels

  1. Tap Settings.
  2. Tap Tools > Labels > Add new label.
  3. Enter label name > tap Save.
Note: You can create up to 20 labels.

Apply labels to a chat

  1. Tap and hold the chat > tap Label.
  2. Select the labels you want to apply.
Note: If multiple labels are applied to a chat, labels will appear side-by-side.

Find labeled content

  1. Tap Tools > Labels.
  2. Tap a label.
From the Chats screen, you can also tap on a customer’s profile photo or group icon to see all associated labels.
Business Tip: Creating labels for chats like "New customer" and "Returning customer" helps you keep track of your customers' spending habits.

Manage labels

Tap Tools > Labels. You can make the following changes:
  • Edit a label: Tap a label > Edit > tap Save.
  • Change the color of a label: Tap a label > Edit > tap
    change color
    > choose a color > tap Save.
  • Delete a label: Tap a label > Edit > Delete Label > Delete.

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