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How to use labels
Android
iPhone
Labels help you organize and quickly find your chats and messages. You can create labels with different colors or names and add them to a message or an entire chat.
Business Tip: Marketing messages let you share promotions, reminders, and more with all the customers in a label at once.
Create labels
- Tap CHATS > > Labels.
- Tap Add > enter label name > tap OK.
Note: You can create up to 20 labels.
Apply labels to a chat
- Tap and hold the chat > tap .
- Select desired labels > tap SAVE.
Apply labels to a message
- Tap and hold the message > tap > Label message.
- Select desired labels > tap SAVE.
Note: If multiple labels are applied to a chat or message, labels will appear stacked.
Find labeled content
- Tap CHATS > > Labels.
- Tap a label.
From the CHATS screen, you can also tap on a customer's profile photo or group icon to see all associated labels.
Manage labels
Tap CHATS >
> Labels. Tap the label you want to manage. You can make the following changes:

- Edit a label: tap the label > > Edit label.
- Change the color of a label: tap the label > > Choose color.
- Delete a label: tap the label > > Delete label > YES.
- Create new broadcast: tap the label > > Message customers. Tapto draft and send your message.
- Note: Broadcast messages created using labels can't be sent to groups. Only individual customers will receive a broadcast message created using labels.
Related resources:
- How to use broadcast lists
- About marketing messages