How to use labels

Android
iPhone
Labels help you organize and quickly find your chats and messages. You can create labels with different colors or names and add them to a message or an entire chat.
Create labels
  1. Tap CHATS >
    > Labels.
  2. Tap Add > enter label name > tap OK.
Note: You can create up to 20 labels.
Apply labels to a chat
  1. Tap and hold the chat > tap
    .
  2. Select desired labels > tap SAVE.
Apply labels to a message
  1. Tap and hold the message > tap
    > Label message.
  2. Select desired labels > tap SAVE.
Note: If multiple labels are applied to a chat or message, labels will appear stacked.
Find labeled content
  1. Tap CHATS >
    > Labels.
  2. Tap a label.
From the CHATS screen, you can also tap on a customer's profile photo or group icon to see all associated labels.
Manage labels
Tap CHATS >
> Labels. Tap the label you want to manage. You can make the following changes:
  • Edit a label: tap the label >
    > Edit label.
  • Change the color of a label: tap the label >
    > Choose color.
  • Delete a label: tap the label >
    > Delete label > YES.
  • Create new broadcast: tap the label >
    > Message customers. Tap
    to draft and send your message.
    • Note: Broadcast messages created using labels can't be sent to groups. Only individual customers will receive a broadcast message created using labels.
Business Tip: Creating labels for chats like "New customer" and "Returning customer" helps you keep track of your customers' spending habits.
Related resources:
How to use broadcast lists
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