How to pin a message

You can pin one message to the top of a chat. The message will stay at the top of the chat as a banner for 24 hours, 7 days, or 30 days. Tap on the pinned message banner to navigate to the message in the chat.
Pin a message
A pinned message is displayed as a banner at the top of the chat until it's unpinned.
  • Android: Tap and hold the message. Tap
    more options
    > Pin > select the pin duration (24 hours, 7 days, or 30 days) > Pin.
  • iPhone: Tap and hold the message. Tap More options > Pin > select the pin duration (24 hours, 7 days, or 30 days).
  • Web and Desktop: Go to the message you want to pin and click
    menu
    > Pin message > select the pin duration (24 hours, 7 days, or 30 days) > Pin.
Unpin a message
You can unpin a message at any time. If a pin isn't unpinned, it will automatically unpin when the set duration expires.
  • Android: Tap and hold the message > Unpin > Unpin.
  • iPhone: Tap and hold the message > More options > Unpin > Unpin.
  • Web and Desktop: Go to the message you want to unpin and click
    menu
    > Unpin > Unpin.
Pin a message in group chats
Group admins can choose to allow members to pin messages in a group chat.
  • Android: Open the group chat and tap
    more options
    > Group Settings > turn Edit group settings on or off.
  • iPhone: Open the group chat and tap Group info > Group Settings > Edit Group Settings > select All members or Only Admins.
  • Web and Desktop: Open the group chat and click Group info > Group settings > Edit group info > select All members or Only admins.
When you pin a message in a group chat, a system message is shared with everyone in the chat indicating that a message was pinned and who pinned it. Users can't see a pinned message if they join a group after a pinned message is sent, if they lost or cleared their chat history, or if they deleted the message before it was pinned.
Related resources:
How to pin a chat
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