How to pin a message

You can pin up to three messages to the top of a chat. Once pinned, the message stays at the top of the chat as a banner for 24 hours, 7 days, or 30 days. Tap on the pinned message banner to navigate to the message in the chat.
If more than one message is pinned, the banner shows how many messages are pinned. The most recent pinned message appears first in the banner. Tap the banner to see the next pinned message.
Pin a message
A pinned message is displayed as a banner at the top of the chat until it's unpinned.
  • Android: Tap and hold the message. Tap
    more options
    > Pin > select the pin duration (24 hours, 7 days, or 30 days) > Pin.
  • iPhone: Tap and hold the message. Tap More options > Pin > select the pin duration (24 hours, 7 days, or 30 days).
  • Web and Desktop: Go to the message you want to pin and click
    menu
    > Pin message > select the pin duration (24 hours, 7 days, or 30 days) > Pin.
Unpin a message
You can unpin a message at any time. If a pin isn't unpinned, it will automatically unpin when the set duration expires.
  • Android: Tap and hold the message > Unpin > Unpin.
  • iPhone: Tap and hold the message > More options > Unpin > Unpin.
  • Web and Desktop: Go to the message you want to unpin and click
    menu
    > Unpin > Unpin.
Pin a message in group chats
Group admins can choose to allow members to pin messages in a group chat.
  • Android: Open the group chat and tap
    more options
    > Group Settings > turn Edit group settings on or off.
  • iPhone: Open the group chat and tap Group info > Group Settings > Edit Group Settings > select All members or Only Admins.
  • Web and Desktop: Open the group chat and click Group info > Group settings > Edit group info > select All members or Only admins.
When you pin a message in a group chat, a system message is shared with everyone in the chat indicating that a message was pinned and who pinned it. Users can't see a pinned message if they join a group after a pinned message is sent, if they lost or cleared their chat history, or if they deleted the message before it was pinned.
Related resources:
How to pin a chat
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