How to create and manage a collection in your catalog

Android
iOS
Web and Desktop
Creating catalog collections makes it easier for your customers to find the products and services they’re looking for.

Create a collection

Before you create a collection, you have to add items to your catalog. You can learn more about how to add items to your catalog here. Once you’ve done that, you can create collections to organize your catalog items.
  1. Open the WhatsApp Business app.
  2. Go to the Chats tab.
  3. Tap Settings > Business tools > Catalog > Add new collection.
  4. Enter a name for your collection.
  5. Tap Next.
  6. Select the catalog items that you’d like to include in this collection.
  7. Tap Done.
Your collection will be reviewed by our team. This process should take no more than 24 hours. Once it’s approved, your customers will see your collection on your catalog.

Reorder the list of collections

  1. From the Chats tab, tap Settings > Business tools > Catalog.
  2. Tap
    more
    > Collections > Edit.
  3. Tap and hold
    drag item
    . Then, drag the collection to a new place in the collection list. Repeat this step with any collections you want to reorder.
  4. Tap Save.

Manage a collection

You can edit your collection details from the Collections menu to ensure that your collection is up to date. To get to the Collections menu from the Chats tab, tap Settings > Business tools > Catalog. Then, tap
more
> Collections.

Add items to a collection

  1. From the Collections menu, tap the collection you’d like to update.
  2. Tap Add.
  3. Select the catalog items you’d like to add to the collection.
  4. Tap Done.

Remove items from a collection

  1. From the Collections menu, tap the collection you’d like to remove items from.
  2. Tap
    more
    > Edit.
  3. Tap
    remove item
    for the item you’d like to remove.
  4. Tap Remove > Save.

Reorder items in a collection

  1. From the Collections menu, tap the collection with the items you’d like to reorder.
  2. Tap
    more
    > Edit.
  3. Tap and hold
    drag item
    . Then, drag the item to a new place in the item list. Repeat this step with any items you want to reorder.
  4. Tap Save.

Rename a collection

  1. From the Collections menu, tap the collection you’d like to rename.
  2. Tap
    more
    > Rename.
  3. Enter the new name for the collection.
  4. Tap Save.

Delete a collection

  1. From the Collections menu, tap the collection you'd like to remove.
  2. Tap
    more
    > Delete > Delete.
Note: WhatsApp reviews collections to confirm they meet the WhatsApp Commerce Policy before the collections become available to customers. This process should take no more than 24 hours.

Related resources:

About catalog

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