How to create and manage a collection in your catalog

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Creating collections of items in your catalog makes it easier for your customers to find the products and services they’re looking for.
Business Tip: By organizing catalog items into collections, you can make it easier for customers to find what they’re looking for.
Create a collection
Before you create a collection, you have to add items to your catalog. You can learn more about how to add items to your catalog here. Once you’ve done that, you can create collections to organize your catalog items.
  1. Open WhatsApp on your computer.
    • Note: To use your WhatsApp Business account on your computer, you need to link your devices. Learn how to link a device here.
  2. Click More
    |
    > Catalog. This opens the catalog menu.
  3. Click Add new collection.
  4. Enter a name for your collection.
  5. Select the catalog items that you’d like to include in this collection.
  6. Click Done
    .
Your collection will be reviewed by our team. This process should take no more than 24 hours. Once it’s approved, your customers will see it on your catalog.
Reorder the list of collections
  1. Click More
    |
    > Catalog > More
    |
    > Collections > More
    |
    > Reorder.
  2. Click and hold
    . Then, drag the collection to a new place in the list. Repeat this step with any collections you want to reorder.
  3. Click SAVE.
Manage a collection
You can edit your collection details from the Collections menu to ensure that your collection is always up to date. To get to the Collections menu from the Chat window, click More
|
> Catalog > More
|
> Collections.
Add or remove items in a collection
  1. From the Collections menu, click More
    |
    for the collection you'd like to update.
  2. Select or unselect the catalog items you’d like to add or remove from the collection.
  3. Click Done
    .
Reorder items in a collection
  1. From the Collections menu, click the collection with the items you’d like to reorder.
  2. Click More
    |
    > Reorder.
  3. Click and hold
    . Then, drag the item to a new place in the item list. Repeat this step with any items you want to reorder.
  4. Click SAVE.
Rename a collection
  1. From the Collections menu, click More
    |
    for the collection you'd like to rename.
  2. Enter the new name for the collection.
  3. Click Done
    .
Delete a collection
  1. From the Collections menu, click More
    |
    for the collection you'd like to delete.
  2. Click Delete > OK.
Note: WhatsApp reviews any new or updated collections before they become available to customers to confirm they meet the WhatsApp Commerce Policy. This process should take no more than 24 hours.
Related resources:
About catalog
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