Can’t connect to WhatsApp

Android
iPhone
KaiOS
Web and Desktop
Windows
If you’re unable to send or receive messages on WhatsApp, you might not have an internet connection. To check your device’s internet connection:
  • See if there's a clock icon next to your messages instead of a check mark. If there is, it means your messages aren't getting delivered.
  • Check the network signal on your device to see if it's blinking or empty.
Troubleshooting
Most connection issues can be resolved by doing one or more of the following:
Device settings
  • Restart your device by turning it off and back on.
  • Open your device's Settings > tap Network & internet > turn Airplane mode on and off.
  • Open your device's Settings > tap Network & internet > Internet. Next to your carrier, tap the Settings icon. Turn Mobile data on.
  • Open your device's Settings > tap Apps > WhatsApp > Mobile data & Wi-Fi > turn Background data on.
  • Update WhatsApp to the latest version available on the Google Play Store.
  • Upgrade your Android operating system to the latest version available for your device.
Wi-Fi settings
  • Open your device's Settings > Network & internet > Internet > turn Wi-Fi off and on.
  • Try connecting to different Wi-Fi hotspots.
  • Make sure Wi-Fi stays on during sleep mode.
  • Reboot your Wi-Fi router.
  • Contact your mobile provider and make sure your APN settings are configured correctly.
  • If you're having trouble connecting to WhatsApp while on a Wi-Fi network that you don't normally connect to, contact the network administrator.
  • Make sure your connection isn't on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.
Other settings
  • WhatsApp isn't designed to be used with proxy or VPN services. We don’t support these configurations.
  • Turn off roaming.
Related resources:
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