How to customize how your business appears in chats with customers

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When someone clicks on an ad you’ve created on Facebook or Instagram, they’ll see a chat on WhatsApp with your business that includes information about your business, such as:
  • Your business name.
  • Your business image.
  • The year you joined WhatsApp Business.
  • Your Facebook and Instagram follower counts, if they’re linked to your WhatsApp Business profile.
To edit some of this information, you can update your business profile.
People will also see any greeting message you’ve set, which may include a link to your catalog.
Find out how to create and edit greeting messages.
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