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How to report a catalog or business
Android
iOS
Web
Android
iOS
Web
Businesses should respond to customer messages promptly. If you haven’t received a response after messaging a business, it may be an issue with your device’s connection. Learn how to troubleshoot connection issues.
If your device is successfully connected and the business still hasn’t responded, or if you believe a business is violating the WhatsApp Business Messaging Policy, you can report them.
Report a product or service
- Open your chat with the business.
- Tap the business’s name.
- Next to Products, tap See All.
- Tap the product or service.
- Tap > Report > Report.
- You will need to select a reason for submitting the report > tap Submit.
Report a business
- Open your chat with the business.
- Tap the business’ name.
- Scroll to the bottom of the screen, then tap Report business.
- You have two options:
- To report and block the business, tap the check box next to Block business and delete chat. Then, tap Report.
- To report the business, tap Report.