How to report a catalog or business

Android
iOS
Web and Desktop
Mac
Businesses should respond to customer messages promptly. If you haven’t received a response after messaging a business, it may be an issue with your device’s connection. Learn how to troubleshoot connection issues.
If your device is successfully connected and the business still hasn’t responded, or if you believe a business is violating the WhatsApp Business Messaging Policy, you can report them.
Report a product or service
  1. Open your chat with the business.
  2. Next to the business’ name, click
    shopping
    .
  3. Click the product or service.
  4. Click
    menu
    |
    more options
    > Report product > Report Product.
  5. Select an option, then click Submit.
Report a business
  1. Open your chat with the business.
  2. Click
    menu
    |
    more options
    .
  3. Click Report business.
  4. You have two options:
    • To report and block the business, select the check box next to Block business and clear chat. Then, click Report.
    • To simply report the business, click Report.
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