How to teach Business AI

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It's important to continue teaching Business AI even after you have set it up.

Help Business AI learn more about your business

Respond manually to customer messages

When you message a customer manually in a chat in which Business AI is replying, Business AI may save messages that contain new information about your business. It will use this information to better respond to similar customer messages in the future.
When Business AI saves a message, you will receive the following alert: Your AI learned something new. To view or edit what Business AI learned, tap Review AI knowledge. To remove the saved message from Business AI's memory, locate the saved message, then tap
more options
> Delete.

Interact with Business AI

Business AI may occasionally send you messages asking for more information about your business. While you cannot respond to these messages as you normally would, you can help Business AI learn more about your business by performing its recommended actions.
For example, Business AI may ask you:
  • To review a checklist of things that it should know
  • To review a list of things that it has learned
  • To provide it with information about specific aspects of your business

Teach Business AI how to respond to customer messages

Once AI replies have been turned on, you can teach Business AI using actual customer interactions.
  1. Open a chat that contains the AI-generated message you want to improve.
  2. Tap and hold the AI-generated message.
  3. Tap
    Teach Your AI (graduation cap)
    Teach your AI.
  4. Enter the message that Business AI should base future responses on.
  5. Tap
    Send (checkmark within black circle)
    .
You can teach your AI using messages that are within 30 days old.
Business AI will generate responses to similar customer messages in the future based on this information. It will not respond using your exact words. Existing responses will not be updated.
Note: You can view or edit a list of all the things that Business AI has learned about your business, either from its interactions with you or from studying your interactions with customers. From the Home tab, tap Tools > Your Business AI, then tap Knowledge.

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