How to create and manage a collection in your catalog

Creating collections of items in your catalog makes it easier for your customers to find the products and services they’re looking for.
Create a collection
Before you create a collection, you have to add items to your catalog. You can learn more about how to add items to your catalog here. Once you’ve done that, you can create collections to organize your catalog items.
  1. Open the WhatsApp Business app.
  2. Go to the Chats tab.
  3. Tap Settings > Business tools > Catalog > Add new collection.
  4. Enter a name for your collection.
  5. Tap Next.
  6. Select the catalog items that you’d like to include in this collection.
  7. Tap Done.
Your collection will be reviewed by our team. This process should take no more than 24 hours. Once it’s approved, your customers will see it on your catalog.
Reorder the list of collections
  1. From the Chats tab, tap Settings > Business tools > Catalog.
  2. Tap More options
    > Collections > Edit.
  3. Tap and hold
    . Then, drag the collection to a new place in the collection list. Repeat this step with any collections you want to reorder.
  4. Tap Save.
Manage a collection
You can edit your collection details from the Collections menu to ensure that your collection is always up to date. To get to the Collections menu from the Chats tab, tap Settings > Business tools > Catalog. Then, tap More options
> Collections.
Add items to a collection
  1. From the Collections menu, tap the collection you’d like to update.
  2. Tap Add.
  3. Select the catalog items you’d like to add to the collection.
  4. Tap Done.
Remove items from a collection
  1. From the Collections menu, tap the collection you’d like to remove items from.
  2. Tap More options
    > Edit.
  3. Tap
    for the item you’d like to remove.
  4. Tap Remove > Save.
Reorder items in a collection
  1. From the Collections menu, tap the collection with the items you’d like to reorder.
  2. Tap More options
    > Edit.
  3. Tap and hold
    . Then, drag the item to a new place in the item list. Repeat this step with any items you want to reorder.
  4. Tap Save.
Rename a collection
  1. From the Collections menu, tap the collection you’d like to rename.
  2. Tap More options
    > Rename.
  3. Enter the new name for the collection.
  4. Tap Save.
Delete a collection
  1. From the Collections menu, tap the collection you'd like to remove.
  2. Tap More options
    > Delete > Delete.
Note: WhatsApp reviews any new or updated collections before they become available to customers to confirm they meet the WhatsApp Commerce Policy. This process should take no more than 24 hours.
Related resources:
About catalog
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