How to use quick replies

Android
iOS
With quick replies, you can create shortcuts for the messages you frequently send to your customers. This can include media messages, such as images and videos.
Note: The maximum number of stored quick replies allowed is 50.

Set quick replies

  1. In the WhatsApp Business app, tap
    more options
    > Business tools > Quick replies.
  2. Tap Add
    add
    .
  3. Tap Message to create your message.
    • Note: Media files aren't supported in quick replies on Web or Desktop.
  4. Tap Shortcut to set the keyboard shortcut for your quick reply.
  5. Tap Save.

Default replies

To make it easier to communicate with your customers, the WhatsApp Business app creates quick replies based on the information in your business profile. You can send a quick reply containing your hours, your address, or even your profile itself. To see these default replies:
  • Open a chat, tap Message, and type "/", or
  • Open a chat, tap Attach
    attach
    > Quick Replies.

Use quick replies

As an attachment

  1. Open a chat.
  2. Tap Attach
    attach
    > Quick Replies.
  3. Select the quick reply. The message will appear in the text input field.
  4. Edit the message, or tap Send
    send
    .

From the text input field

  1. Open a chat.
  2. Tap Message, then type "/". This will pull up all your quick replies, including default replies.
  3. Select the quick reply. The message will appear in the text input field.
  4. Edit the message, or tap Send
    send
    .
Business Tip: Complete each section in your business profile to generate default replies that you can use to inform customers about your address, hours, and more.

Related resources:

Can't save quick reply

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