Fixing issues viewing status
If you can’t see someone else’s status, or they’re having trouble seeing yours, below are a few potential solutions to try.
Seeing “this status is no longer available” or trouble viewing a status mention
When trying to view a status update, you may see the message “this status is no longer available,” or otherwise not be able to see the status when:
- It expired. Status updates are only available for 24 hours.
- It was deleted by the person who shared it.
- It was taken down for violating our Terms of Service.
If you’re trying to view a status you were mentioned in by someone and can’t see it, you can ask them to share the status with you again.
Read receipts
Turn on read receipts. If you or the person trying to view your status has turned these off, you won’t be able to see status views.
Status privacy
If you can’t see someone’s status, it could be because they’ve changed their status privacy settings. You could ask them to check this, or to check if you’re in their status audience.
Likewise, someone won’t be able to view your status if your privacy settings don’t allow them to, or they’re not included in your audience.
Connectivity
Ensure you and the other person have a strong mobile internet or Wi-Fi connection. Find out what to do if you can’t connect to WhatsApp.
Contacts
Add the other person to your contacts. Ask them to add you to theirs. Find out what to do if you can’t see contacts on WhatsApp.
Check your contacts’ numbers are saved in full international format.
If you have multiple accounts, make sure you’re using the WhatsApp account and phone number your contacts have saved for you.
Certain contact names won't appear when you try to call, message, or view a status if you haven't allowed full access to the contacts in your phone’s address book. You can grant access by going to your phone's Settings > WhatsApp > Contacts.
App permissions
Reset WhatsApp’s app permissions and ensure they’re all turned on.
Restart your device
Restarting your device can help reset apps. Try turning it off and on again.
WhatsApp version
Update WhatsApp to the latest version available for your device.
