How to turn broadcast lists into marketing messages

Broadcast list messages can only reach customers that have your business’s number in their contact list. To reach customers who don’t have your business’s number in their contact list, you can turn your broadcast message into a marketing message.
To turn a broadcast list message into a marketing message:
  1. Open your most recent broadcast group.
  2. Tap marketing message on the banner at the top of the group. A marketing message draft of the broadcast message will open.
  3. Tap Edit to make any edits to the marketing message. You can also add an actionable button to the draft that your customers can tap.
  4. Tap Next to review the marketing message.
  5. Tap Send now to send the marketing message or Schedule to send the message later.
Note: The marketing message audience is automatically set to the customers who haven’t received a broadcast message.

Related resources

How to use broadcast lists

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