How to use cart on WhatsApp Business

As a WhatsApp Business user, your customers can add items from your catalog to their cart. To use this feature, you and your customers must be on the latest version of WhatsApp.

Turn carts on and off

Android

  1. Tap More options
    more options
    > Business tools > Catalog.
  2. Tap More options
    more options
    > Settings.
  3. Turn Show add to cart button on or off.

iPhone

  1. Tap Settings > Business tools > Catalog.
  2. Tap More
    more
    > Settings.
  3. Turn Show add to cart button on or off.

Web/Desktop

  1. Click More
    menu
    |
    more options
    at the top of your chatlist > Catalog.
  2. Then, click More
    menu
    |
    more options
    > Settings.
  3. In the Add to cart section, click On or Off.
Note: When you change your carts settings, the change may take up to 24 hours to be reflected. If you turn off the carts feature, you may still receive carts from customers in that 24-hour period.

Does this answer your question?

Yes
No