How to create and maintain a catalog

An updated catalog makes it easier for your customers to interact with your business. It also helps showcase your new products and services.
Add a product or service to your catalog
  1. Open the WhatsApp Business app > Settings > Business Tools > Catalog.
    • If creating a new catalog, tap Add new item.
  2. Tap the blue plus icon or Add new item. Then, tap Add Images.
  3. Tap Choose Photo to upload images from your Photos or Take Photo to take new images. You can upload up to 10 images.
  4. Provide a product or service name. You can also provide optional details such as price, description, website link, and product or service code for the uploaded product.
  5. Tap Save.
Note: Adding prices to a catalog is only available in certain countries.
Control what products or services customers can see
Note: This feature may not be available to you yet.
Hide catalog items
  1. Open the WhatsApp Business app > Settings > Business Tools > Catalog.
  2. Tap the product or service you want to hide > More
    > Edit.
  3. Turn on Hide this item.
  4. Tap Save.
Alternatively, swipe left on an item in your Catalog manager. Then, tap Hide > Hide.
Hidden items will still appear in your catalog manager with
over the item image. If you open the product detail page, you’ll also see a note indicating that you’ve hidden this item.
Unhide catalog items
  1. Open the WhatsApp Business app > Settings > Business Tools > Catalog.
  2. Tap the hidden product or service you want to unhide > More
    > Edit.
  3. Turn off Hide this item.
  4. Tap Save.
Alternatively, swipe left on an item in your Catalog manager. Then, tap Unhide > Unhide.
Delete a product or service from your catalog
  1. Open the WhatsApp Business app > Settings > Business Tools > Catalog.
  2. Swipe left on the product or service you wish to delete. Then, tap Delete > Delete.
Alternatively, select the image of the product or service you wish to delete. Then, tap Edit > Delete > Delete.
Note:
  • Every image uploaded to catalog is subject to a review. The review helps confirm that the image, product, or service meets the WhatsApp Commerce Policy.
  • If your WhatsApp Business account is linked to a Facebook shop and you’ve turned on WhatsApp as a sales channel, your WhatsApp catalog is replaced by your Facebook shop by default. This won’t delete or change your WhatsApp catalog, but you and your customers won’t see it. You can revert back to your WhatApp catalog at any point by turning off or hiding WhatsApp as a sales channel. Learn how to manage your sales channels in Commerce Manager in this article.
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