How to use Notes

Android
iOS
Web
As a business on WhatsApp, you can use Notes to privately record important information about a customer. Only you can see this information.
You can view your notes about a customer on all of your linked devices.

Create or edit notes

  1. Open your chat with the relevant customer.
  2. Click the customer's name.
  3. Click
    Edit
    to add a note or edit your existing note.
  4. Add your note, or edit your existing note. You can delete an existing note by removing the content of that note.
  5. When you're finished, click
    Save
    .

View notes

  1. Open your chat with the relevant customer.
  2. Click the customer's name.
Your notes about the customer will appear in a dedicated Notes section. You may need to click Read more to view the entire note.

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