About the official WhatsApp chat account
WhatsApp has an official chat account, where you can hear directly from us. In this chat, we’ll share what’s new, helpful tips, and information to help you make the most out of WhatsApp.
- You can't call or send a message to WhatsApp on this chat.
- This feature may not be available in your area yet.
How can you tell this is an official WhatsApp account?
- The official WhatsApp chat is marked with the verified green checkmark and has the description "Official WhatsApp Account".
- If you receive a chat from WhatsApp’s official channel you'll see this system message: "This is an official account of WhatsApp. Tap to learn more".
- You don’t have the ability to message this chat and won’t be asked to share any personal information.
If you receive a chat message from an account without the green checkmark
claiming to be WhatsApp, it's a scam. You should never reply to anyone pretending to be WhatsApp. Please report and block this number.
Does WhatsApp have any other official chat accounts?
WhatsApp has two other official chat accounts:
- WhatsApp Support to assist you when you need help with your account.
- WhatsApp Surveys to get feedback to help improve WhatsApp.
Learn how to identify accounts for WhatsApp support in this article and WhatsApp Surveys in this article.
Choose to not receive messages about new features and tips
You have control over the messages you receive from WhatsApp about new features, tips, and information to help you make the most out of WhatsApp. If you’d prefer not to hear from WhatsApp this way, you can either archive or block this chat to stop receiving these types of messages at any time. You always have the option to unblock the chat to receive messages again in the future. In some rare cases, we might still send you messages about important and timely information related to your account, even if you block the chat.
Learn how to block and report contacts in this article.
If you have additional questions and would like to contact WhatsApp, please open WhatsApp Settings > tap or click Help > Contact Us.