How to report a merchant for fraud

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We want you to feel safe and secure when chatting with businesses. If you feel that a business you’re chatting with isn’t following our policies, you can report the account to WhatsApp.

To report a business

  1. Tap the chat with the business, then tap the business name to see the business profile.
  2. Scroll to the bottom and tap Report Business > Report.
    • If you’d also like to block the business, tap Report and Block. Select your reason under Reason for blocking, then tap Block.
Note: WhatsApp receives up to five of the last messages sent to you by the reported user or group. The user or group won’t be notified. WhatsApp also receives the reported group or user ID, information on when the message was sent, and the type of message sent (image, video, text, etc.).

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