If you’re using the WhatsApp Business app, you can help your customers place orders through the cart feature. The cart provides a way for your customers to begin the order process.
The shopping button next to your business name appears in your chat or business profile. Using this shopping button, customers can browse your catalog and add items to their cart from your catalog.
Once added, customers can access their cart by tapping Cart in the catalog menu or in their message with the business. From there, they can also change the quantity of each item in their cart. When they’re ready to check out, customers can send the items in their cart to your business account as a WhatsApp message.
The feature will allow your existing customers to:
- place orders quickly
- ask questions about multiple items at the same time
- place an order for multiple items simultaneously