About linking WhatsApp Business with Facebook and Instagram

Android
iPhone
You can link your WhatsApp Business account with your business’ Facebook Page or Instagram Business profile.
Once linked, your Facebook Page automatically syncs your business information to your WhatsApp Business profile. The number for your WhatsApp Business account also appears as a contact option on the linked Facebook Page or Instagram Business profile. When a customer taps on this contact option, they can message you directly on WhatsApp.
Note: The last few posts on your Facebook Page or Instagram Business profile will also display on your WhatsApp Business profile. This feature may not be available in your region yet.
There are several ways to control your linked accounts:
Android:
  • If you don’t want your WhatsApp Business profile to automatically update when you make changes to your Facebook Page, tap
    > Facebook & Instagram. Select your Facebook Page or Instagram profile and turn off Sync profile with Page.
  • If you don’t want links to and posts from your Facebook Page or Instagram Business profile to be visible on your WhatsApp Business profile, tap
    > Facebook & Instagram. Select your Facebook Page or Instagram profile and turn off Show on profile.
  • If you don’t want posts from your Facebook Page or Instagram Business profile to be visible in the Business directory search results, you will need to unlink your accounts.
  • If you want to unlink your Facebook page or Instagram Business profile from your WhatsApp account, tap
    > Facebook & Instagram. Select your Facebook Page or Instagram profile. At the top right corner, tap Remove WhatsApp.
Related resources:
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