How to make a voice call

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Voice calling lets you call your contacts using WhatsApp for free, even if they’re in another country. Voice calling uses your phone’s internet connection rather than your mobile plan’s minutes. Data charges may apply.

Make a voice call

  1. Open the individual chat with the contact you want to call.
  2. Tap
    voice call
    .
Alternatively, open WhatsApp, then tap the Calls tab >
new call or group call
. Find the contact you want to voice call, then tap
voice call
.

Use the keypad to make a voice call

You can use the keypad to make a voice call to people or businesses not saved to your contacts.
  1. Go to Calls.
  2. Tap
    keypad
    .
  3. Enter the number you want to call.
  4. Tap
    call
    .
Note: If you’re calling a number that’s not currently registered on WhatsApp, select Dial {phone number}. You’ll have the option to invite the user to join WhatsApp. If the user isn’t on WhatsApp, carrier and data charges may apply.

Receive a voice call

If your phone is locked, you'll see an incoming WhatsApp Audio... screen when someone calls you, where you can:
  • Slide to answer the call.
  • Tap Remind Me, then select if you want to be reminded When I leave or In 1 hour.
  • Decline the call by pressing the power button on the side of the iPhone two times.
If your phone is unlocked, you'll see an incoming WhatsApp Audio... screen when someone calls you, where you can:
  • Tap Accept.
  • Tap Decline.
  • Tap Remind Me, then select if you want to be reminded When I leave or In 1 hour.
  • Tap Message to decline the call with a note.
Note: You can change your settings to silence calls from unknown callers.

Switch between voice and video calls

Switch from a voice call to a video call

  1. While on the voice call, tap
    group video call
    > Switch.
  2. The contact you're talking to will see a request to switch to a video call. They can accept or decline the switch.

Switch from a video call to a voice call

  1. While on the video call, tap
    video off
    , which will notify the contact you're video calling.
  2. Once the contact turns their video off, the call will be switched to a voice call.

Note:

  • Make sure you and your contacts have strong internet connections when placing or receiving group voice calls.
  • Voice calling is available on iPhones running iOS 12 or newer.
  • You can’t access emergency service numbers through WhatsApp such as 911 in the United States. To make emergency calls, you must make other communication arrangements.

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