About interacting with businesses using WhatsApp Flows

Note: This feature may not be available to you yet.
Businesses use WhatsApp Flows to simplify your interactions with them. With WhatsApp Flows, you can:
  • Book appointments and reservations
  • Log in to your accounts
  • Customize a product or service
  • Give business feedback
  • Fill out and submit forms
  • Upload media and documents
  • Sign up for events and promotions
Upon successfully completing a WhatsApp Flow, a message with your response will be sent to the business. To view your response, tap the message.
Any information you enter while interacting with businesses using WhatsApp Flows is delivered securely to the business. To learn more about the privacy and security of business messaging, view this article.
  • Businesses that you chat with are able to use the messages they receive, as well as any information you share with them while using WhatsApp Flows, for their own purposes. You can always contact a business to learn more about its privacy practices.
  • WhatsApp does not currently process payments as part of WhatsApp Flows. If you have any questions about a payment, or you’d like to request a refund for a purchase, please contact the merchant or business directly to do so. Learn more in this article.
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