Can't complete registration

If you’re having trouble completing the registration process to activate your account, make sure:
  • You have an active SIM card in your phone for the phone number you want to register and be able to receive SMS or phone calls. Unsupported phone numbers, such as VoIP, landlines, toll-free, paid premium numbers, universal access numbers (UAN), shared cost, and personal numbers can’t be registered on WhatsApp.
    • Note: You can only register a landline on the WhatsApp Business App, where you will receive the code via your landline number. Learn more about registering for the Whats App Business app here.
  • You've entered your phone number correctly in full international format. It can take up to 24 hours to receive a code after requesting one.
  • You have a good Internet connection. If you’re abroad, you must be able to receive international SMS and/or phone calls. If you're abroad and roaming, keep in mind that this might incur extra charges.
  • You meet the minimum age eligibility requirements to use WhatsApp, per our Terms of Service.
  • If you have a prepaid line, make sure you have enough balance to receive SMS or phone calls.
  • You've turned off all task killers and blockers, such as Advanced Task Killer or Handcent Next SMS.
If you’ve met all the requirements listed above, try to:
  • Update WhatsApp to the latest version available.
  • Connect to a different network and try again.
  • Move to a different location to get a cellular connection.
  • Request a new registration code via SMS or phone call. For most regions, if you choose the phone call option and have voicemail enabled, our automated system will leave you a voicemail with your code. If you’re re-registering your phone number, you can get a code via email If you’ve added your email address to your account in your WhatsApp settings, during your initial registration, or during two-step verification setup.
  • Tap Need help getting a code? to choose an registration code option. If you still haven’t received your code through SMS, try tapping Call me to request a code through a phone call.
  • If you still haven’t received your code after 24 hours and are unable to verify your account, contact your mobile provider for additional information.

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