Can’t download, open, or send media files

Android
iOS
If you can’t download, open, or send media files, the most common reason why is a weak internet connection. We recommend you:
  • Restart your phone, or turn it off and on.
  • Update WhatsApp to the latest version.
  • Try connecting to mobile data if you're on Wi-Fi or Wi-Fi if you're on mobile data.
  • Contact your mobile provider.
The issue could also be related to your SD card. Check if your SD card has:
  • Enough storage space. You might need to delete WhatsApp data from your SD card to free up space to download media.
  • Read-only mode is turned off.
If you’re still having issues, your SD card might be corrupted and need to be reformatted or replaced.
Note: If you can't open a downloaded PDF file on your phone, make sure it has a PDF reader installed. If the file is password-protected, confirm you have the right permissions to view it. If the file still won't open, try turning your phone off and back on.
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